Refund policy
Finding pieces that feel like you should always come with peace of mind. At Loren The Label, we believe shopping should never feel risky. If something doesn't fit the way you hoped, or simply isn't quite the right match, we'll happily make it right.
You have 60 days
From the moment your parcel arrives, the clock starts on a 60-day return window. That's two full months to try things on, hold them up against your favourite pieces, and decide what stays in your wardrobe for good.
Condition of returned items
So we can keep things fair for everyone, returned pieces should be:
- Unworn and unused
- In their original condition
- Returned with their original packaging
You'll never pay a restocking fee with us. Ever.
Starting your return
The first step is a quick email. Drop us a note at contact@lorenthelabel.com with your order number, and our team will reply with the return address and the next steps.
Return shipping
Return shipping costs are taken care of by the customer. We'd gently suggest using a trackable service so your parcel can be followed all the way back to us, just for the extra peace of mind.
Exchanges
Want to swap a size or try a different colour? Just say the word. Mention it in your return email and we'll do everything we can to organise an exchange for you.
Your refund
Once your return reaches us and has been checked, your refund is processed within 7 business days. Once we've processed it, your bank or payment provider may need a few extra days before the funds land back in your account.
Anytime you have a question, big or small, write to us at contact@lorenthelabel.com. Real people, real answers, and no scripts.