Terms of service

Loren The Label is the brand name behind these Terms and Conditions. The rules that follow set out how the website lorenthelabel.com (referred to here as the "Website") may be used. The Website is run by Loren The Label, with registered offices at 50 Father Griffin Rd, Galway, H91 K28W, Ireland. These Terms also cover every product and service made available through the Website.

By visiting the Website or using anything offered on it, you agree to be bound by these Terms.

Company name: Loren The Label
Address: 50 Father Griffin Rd, Galway, H91 K28W, Ireland
Email: contact@lorenthelabel.com

Come and find your next favourite outfit on Instagram, where we share daily style moments: @loren.thelabel

You don't need to register to browse the Website. However, to place an order or use specific services, registration and acceptance of these Terms are required.

Loren The Label offers fashion products through the Website. These Terms outline the rights and obligations shared between Loren The Label and everyone who uses the Website.

If you don't agree with what's stated here, please refrain from using the Website or our services.

This Website is operated by Loren The Label. Throughout these Terms, the words "we", "us", and "our" refer to Loren The Label.

Any new features, tools, or services that join the Website in the future will also fall under these Terms. The latest version is always available on this page, and Loren The Label reserves the right to revise these Terms at any time, with changes taking effect once posted.

The technical foundation of our online store is provided by Shopify Inc., which powers our e-commerce operations.

SECTION 1 – ONLINE STORE CONDITIONS

By accepting these Terms, you confirm that under the laws of your country of residence you have full legal capacity, or that you have parental or guardian consent if you are a dependent minor.

Using the Website unlawfully or in breach of regulations, including copyright laws, is strictly forbidden.

You agree not to upload viruses, malicious code, or any other type of harmful software to the Website.

A breach of these conditions may result in immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, at our discretion.

You acknowledge that content, with the exception of payment details, may be transferred unencrypted across networks and may be modified to meet technical requirements. Payment information is always encrypted during transmission.

You agree not to reproduce, copy, resell, or otherwise exploit any portion of the Website, its services, or our contact information without our prior written approval.

The section titles in these Terms are included for convenience only and have no impact on interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

We do not guarantee that information found on the Website is always accurate, complete, or current. Content is provided for general informational purposes and should not replace tailored advice from a professional.

Certain content may be older and kept available purely for reference. While we reserve the right to update or alter information at any time, we are under no obligation to do so. Keeping an eye on updates is your responsibility.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Prices on the Website may change at any time without prior notice.

We reserve the right to modify or discontinue any service, product, or any part of the Website at our sole discretion.

We accept no liability for price changes, service disruptions, or discontinued items.

SECTION 5 – PRODUCT INFORMATION

Some products may be available only through the Website and depend on stock availability. Returns and exchanges follow the rules set out in our Refund Policy.

We do our best to show products as accurately as possible, but please keep in mind that colours may look slightly different depending on the screen you're using.

We reserve the right to limit product availability to certain regions or customer groups, and to change product details at any time. All offers are void where prohibited by law.

We don't promise that our products or services will perfectly match your expectations, or that every flaw will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

Orders may be refused or cancelled at our discretion. Quantities purchased per individual, per household, or per order may be restricted. Affected customers will be informed using the details they provided.

You agree to supply accurate, complete, and up-to-date account and billing information.

For more information on returns, please refer to our Refund and Return Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may give you access to tools or services from third-party providers, which sit outside our monitoring or control.

You understand that such tools are offered "as is" and "as available", with no warranties or guarantees attached. Using them is entirely at your own risk.

You should review the terms and policies of any third-party provider before using their tools.

Any future tools or features added to the Website will also be covered by these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may include content or offers from third parties.

External links are provided for informational purposes only. We accept no responsibility for the content of third-party websites or for any action taken in connection with them.

We encourage you to read the terms and privacy policies of any external website before engaging with it. Any complaints about third-party products should be directed to those providers.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you submit content such as reviews, suggestions, or competition entries, you grant us unlimited rights to use, reproduce, publish, and share that content in any format.

We're under no obligation to treat submissions as confidential, to pay for them, or to respond.

We reserve the right to remove any content we consider inappropriate, offensive, defamatory, obscene, or unlawful.

You confirm that anything you submit does not infringe on someone else's rights, does not contain harmful software, and does not include misleading or false information. You are solely responsible for your contributions.

We accept no responsibility for user-generated or third-party content displayed on the Website.

SECTION 10 – PERSONAL INFORMATION

Any personal information shared through our online store is handled in line with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, the Website or Services may contain typographical errors, inaccuracies, or omissions, particularly regarding product descriptions, prices, promotions, shipping costs, delivery times, or stock availability.

We reserve the right to correct any errors, update information, or cancel orders if any content within the Service or on a linked website is found to be inaccurate, at any time and without prior notice, even after an order has been placed.

Except where required by law, we are not obliged to revise or clarify information within the Service or on any linked platform, including pricing details. The presence of an "updated" date does not imply that all information on the Website is fully current.

SECTION 12 – UNACCEPTABLE USES

In addition to the restrictions already set out in these Terms, the following uses of the Website or its content are strictly prohibited:

(a) any activity that violates applicable laws or regulations;
(b) encouraging others to take part in unlawful acts;
(c) breaches of local, national, or international law;
(d) infringement of intellectual property rights belonging to Loren The Label or third parties;
(e) harassment, abuse, insult, defamation, discrimination, or harm towards others;
(f) spreading false, deceptive, or misleading information;
(g) distributing malware, viruses, or any harmful technology that could compromise the Service or Website;
(h) unauthorised collection or tracking of other users' personal information;
(i) spam, phishing, scraping, or similar activities;
(j) using the Website for unethical, immoral, or offensive purposes;
(k) bypassing or tampering with the security features of the Service or any related website.

We reserve the right to terminate access for anyone who breaches these Terms.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee that our Services will always be uninterrupted, timely, secure, or free from errors.

We do not promise that any results obtained through the Service will be accurate or reliable.

You acknowledge that the Service may be temporarily suspended or permanently withdrawn at any time without notice.

Your use of the Website, products, and services is at your sole risk. Everything offered through the Website is provided "as is" and "as available", with no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.

Loren The Label, along with its employees, partners, suppliers, and affiliates, accepts no liability for any direct, indirect, incidental, consequential, or special damages, including but not limited to lost profits, lost data, replacement costs, or other losses, even if we were made aware that such damages were possible. Where the law restricts the exclusion of liability, the smallest permissible limit will apply.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Loren The Label, together with its affiliates, subsidiaries, employees, agents, and directors, against any third-party claim, demand, liability, or expense (including legal fees) arising from your breach of these Terms, violation of any law, or infringement of third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will stay in full force. Any invalid provision will be enforced to the maximum extent permitted by law.

SECTION 16 – TERMINATION

Any obligations or liabilities arising before the termination date will continue beyond the end of this Agreement.

You may stop using the Website at any time, and let us know, thereby ending this agreement.

If you breach these Terms, we may terminate this Agreement without prior notice. Any outstanding obligations before the termination date remain valid. We may also suspend your access to our Services.

SECTION 17 – COMPLETE AGREEMENT

Our failure to enforce any provision of these Terms does not amount to a waiver of that provision.

These Terms, together with any policies or notices referenced within them, form the complete agreement between you and Loren The Label, replacing any prior oral or written agreements.

Any ambiguity in the interpretation of these Terms will not be held against the party that drafted them.

SECTION 18 – GOVERNING LAW

These Terms and any related agreements concerning our Services are governed by the laws of Ireland.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The most current version of these Terms is always available on this page.

Loren The Label reserves the right to update, change, or replace any part of these Terms by posting revisions on the Website. It is your responsibility to check for updates regularly. Continuing to use the Website after changes are published means you accept the revised Terms.

SECTION 20 – RETURNS AND REFUNDS

Finding pieces that feel like you should always come with peace of mind. At Loren The Label, we believe shopping should never feel risky. If something doesn't fit the way you hoped, or simply isn't quite the right match, we'll happily make it right.

You have 60 days

From the moment your parcel arrives, the clock starts on a 60-day return window. That's two full months to try things on, hold them up against your favourite pieces, and decide what stays in your wardrobe for good.

Condition of returned items

So we can keep things fair for everyone, returned pieces should be:

Unworn and unused
In their original condition
Returned with their original packaging

You'll never pay a restocking fee with us. Ever.

Starting your return

The first step is a quick email. Drop us a note at contact@lorenthelabel.com with your order number, and our team will reply with the return address and the next steps.

Return shipping

Return shipping costs are taken care of by the customer. We'd gently suggest using a trackable service so your parcel can be followed all the way back to us, just for the extra peace of mind.

Exchanges

Want to swap a size or try a different colour? Just say the word. Mention it in your return email and we'll do everything we can to organise an exchange for you.

Your refund

Once your return reaches us and has been checked, your refund is processed within 7 business days. Once we've processed it, your bank or payment provider may need a few extra days before the funds land back in your account.

Anytime you have a question, big or small, write to us at contact@lorenthelabel.com. Real people, real answers, and no scripts.

SECTION 21 – CONTACT INFORMATION

For questions, feedback, or support, please get in touch:

Thank you for being part of Loren The Label, where every piece is chosen with you in mind.

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